We want you to love your purchase - if something’s not right, we’re here to help.

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🕒 Return Window

You’ve got 14 days from the day your order arrives to decide if it’s right for you. Items must be unused and in original condition.

 

💸 Refunds

Once we receive your return and inspect the item, we’ll issue a refund to your original payment method.  If an item shows signs of use or damage that happened after delivery, we may not be able to issue a refund. We’ll always communicate with you first if there’s any issue.

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🚚 Return Shipping

• Except in cases where the incorrect item was shipped, customers are responsible for covering return shipping. (Live within 30 miles of Wiscasset, Maine?  Reach out—we may be able to arrange a pickup.)

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🔁 Exchanges

Want a different model?  Email us!  If it’s in stock, we’re happy to exchange it.  The same conditions apply as with returns.

 

🚫 What Can’t Be Returned?

We can’t accept returns on:

• Used boats

• Opened accessories (like pumps or valve kits)

• Custom or special orders

• Items marked "Final Sale" or “Sold as is”

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😕 Damaged or Defective Items

If your order arrives damaged or defective, let us know within 5 days of delivery.  Email us your order number, a quick description of what’s wrong, and clear photos of the damage, preferably while the item is still in its packaging.

We’ll review your request and make things right, either with a refund or replacement.  Please note that damage or wear & tear that appears to have occurred from use/after delivery may not qualify.

 

📬 How to Start a Return

Email us at info@sheepscotboating.com with your order number and reason for return.  We’ll reply with instructions within 2 business days.