At Sheepscot Boating, we want you to be happy with your purchase. If you have questions about a product or experience an issue, please contact us—we're always happy to help.

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General Merchandise 

Most unused merchandise may be returned or exchanged within 14 days of purchase with proof of purchase.  To be eligible for a return or exchange, items must be:

• Unused and in original condition.

• Returned with all original packaging, accessories, tags, and documentation (when applicable).

Approved refunds will be issued to the original method of payment.

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Apparel

  Apparel, including T-shirts, hoodies, hats, tote bags, and similar items, may be returned or exchanged within 14 days of purchase, provided they are:

• Unworn

• Unwashed

• Free from odors, stains, or damage

• Returned with the original tags attached

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Boats, Kayaks, Kayak Chairs & Paddles

Inflatable boats, kayaks, kayak chairs, paddles, and similar equipment may be returned within 14 days only if they are unused, complete, with all included components, and returned in their original packaging.

Products that have been inflated, assembled, launched, installed, or otherwise used are not eligible for return. This does not affect any rights you may have under applicable law or any applicable manufacturer's warranty.

Electronics

Electronics, including Bluetooth speakers, electric pumps, lights, and other electronic accessories, are final sale.

Some electronic products may include a manufacturer's warranty. If you believe your item is defective, please contact us promptly so we can help determine the most appropriate resolution.

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Life Jackets & Safety Equipment

For safety, regulatory, and hygiene reasons, life jackets and other personal flotation devices may be returned within 14 days only if they are:

• Unused

• In original condition

• Returned with all original packaging, labels, and manufacturer information

Once the original tags or labels have been removed from a life jacket, it is no longer eligible for return unless the product is found to have a manufacturing defect. Other safety equipment may only be returned if unused and in original condition.

 

Food & Beverages

For food safety reasons, all food and beverage sales are final unless the product is damaged, defective, or expired at the time of purchase.

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Clearance & Final Sale Merchandise

Clearance items, special-order products, and merchandise marked Final Sale are not eligible for return or exchange.

Damaged or Incorrect Items:  If you receive an item that is damaged, defective, or incorrect, please contact Sheepscot Boating as soon as reasonably possible so we can work with you to resolve the issue.

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Shipped Order Returns

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Return Shipping

Unless the return is the result of our error or a verified warranty issue, customers are responsible for all return shipping costs.

Return shipping charges are non-refundable. Please do not ship merchandise back until you have received return instructions from Sheepscot Boating.

Damaged, Defective, or Incorrect Items:  If your order arrives damaged, defective, or incorrect, please contact Sheepscot Boating within five (5) days of delivery.

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To help us evaluate your claim, please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product and any damage.

• When practical, photographs of the original packaging.

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Prompt notification helps us work with the carrier, supplier, or manufacturer, when applicable, to resolve the issue as quickly as possible.

 

How to Start a Return

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Local Customers:  Customers returning eligible merchandise in person may bring the item(s) to Sheepscot Boating during our regular business hours along with proof of purchase.

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Shipped Orders:  For merchandise purchased online or requiring shipment back to Sheepscot Boating, please send us an email with:

• Your order number.

• The item(s) you wish to return.

• The reason for the return.

Please wait for return instructions before shipping merchandise back to Sheepscot Boating.